Billing Terms

Domain Registration

A domain registration fee will be payable for each domain name registration, by the client, as per our standard prices.

The registration fee is payable within 5 days of the registration date, by debit order from bank account or credit card, or by electronic transfer. If no payment is received within this time frame, the domain name will be deleted and will therefore become available for re-registration.

Domain Transfers

A domain transfer fee will be payable for each domain name transfer, by the client, as per our standard prices.

The transfer fee is payable by debit order from bank account or credit card, or by electronic transfer. The transfer fee will automatically be added to the first debit order after the transfer date, alternatively the fee can be paid by electronic transfer before the next debit order date.

Domain Hosting

The hosting account will be activated on the domain registration/transfer date and all relating fees will be payable from this date. The domain will be loaded on the hosting package as selected by the client on the hosting form, if no package is selected the domain will be loaded on the default iPlus package.

Imbali Studio cc reserves the right to recommend a hosting package should the selected package be insufficient to accommodate the specified hosting requirements, and upgrade the hosting package accordingly, the client will receive notification of the upgrade and billing will be adjusted accordingly.

Hosting Payment Options

1. Monthly hosting fees are only payable in advance by debit order from bank account or debit order from credit card, on the 1st or 15th of each month. No exceptions.

2. Bi-annual or annual hosting fees are payable in advance by debit order from bank account or credit card, or by electronic transfer.

Annual Domain Renewals

A domain renewal fee will be payable annually for each domain name, by the client, as per our standard prices.

Imbali Studio will send out an annual domain renewal notification to the client with invoice indicating the fee payable, domain renewal date and termination nofitication procedure.

The domain will automatically be renewed, on the renewal date, if no termination notification is received as per instruction, and the client will be liable for the domain renewal fee.

The renewal fee is payable by debit order from bank account or credit card, or by electronic transfer.

The renewal fee will automatically be added to the first debit order before the renewal date, alternatively the fee can be paid by electronic transfer before the next debit order date.

Imbali Studio will renew the domain name with the registrar on the client's behalf and pay the renewal fee within 3 months of the renewal date.

Traffic Over Usage

Should your domain use more bandwith than the allocated amount according to your hosting package, we will bill for the additional traffic the next billing run. Traffic Over Usage will be billed for as per our current price structure. See hosting for prices, per MB.

Imbali Studio will send out a traffic over usage notification with invoice indicating the fee payable.

Should you use more bandwith than the allocated amount, your hosting package will automatically be upgraded.

SEO Packages

Monthly SEO package fees are payable in advance on the 1st or 15th of every month, by debit order from bank account or credit card.

Annual SEO package fees are payable in advance on the 1st of the month, by debit order from bank account or credit card, or by electronic transfer.

Maintenance Packages

Monthly Maintenance package fees are payable in advance on the 1st or 15th of every month, by debit order from bank account or credit card.

Annual Maintenance package fees are payable in advance on the 1st of the month, by debit order from bank account or credit card, or by electronic transfer.

Domain Name & Hosting Cancellation

We require a written domain name and/or hosting cancellation request, a calendar month notice period will apply.

Hosting fees will be invoices for on pro rata basis, payable as per our standard billing terms.

Your domain name will be deleted on the annual renewal date and will therefore become available for re-registration.

Defaulting on Payment

Payment by Debit Order:

Should your debit order be returned as unpaid, we will charge R150 for bank service charges as a penalty.

Imbali Studio will send out an unpaid debit order notification to the client with invoice(s) and/or account statement indicating the outstanding fee payable. We will give the client 14 days, from original debit order date, to settle the account. If no payment is received within this time frame, the hosting account will be suspended without further notice.

Re-activation of services will only be consider on payment of all outstanding fees plus re-activation fee and new application form with required payment details.

Payment by Electronic Transfer:

Imbali Studio will send out payment reminders and arrear account notifications for hosting fees and/or any other related fees. We will give the client 14 days, from original invoice / payment due date, to settle the account. If no payment is received within this time frame, the hosting account will be suspended without further notice.

Re-activation of services will only be consider on payment of all outstanding fees plus re-activation fee and new application form with required payment details.

Arrears

If an account is in arrears by more than 30 days, there may be a penalty added of 10% of the outstanding amount per month.

Up to date contact details

It is extremely important to ensure that your contact details with Imbali Studio as kept up to date. Should any of your details change, please contact our administration department.